Lunita Paperie FAQ

Q: WHAT ARE YOUR BUSINESS DAYS AND HOURS:
A: I am generally available Monday through Friday excluding holidays, 8 AM - 5PM MST. I try to respond to all inquiries as quickly as possible! I am a one-woman show and a full time mom, so I do my best to keep everything moving at a fast pace.

Q: WHAT ARE YOUR PROCESSING TIMES?
A: For most orders with a quantity of 30 or below, the processing time (not including shipping time) is 3-5 business days. Orders with a quantity of 30+ may require more time depending on the current order volume, feel free to contact the shop to make sure that I can get your products to you within your time frame. Large orders or altered designs may also require more time if extra materials need to be ordered in.

Q: WHAT SHIPPING CARRIER DO YOU USE AND HOW LONG WILL MY ORDER TAKE TO SHIP?
A: For almost all orders Lunita Paperie uses the United States Postal Service. The shipping speed depends on the size of your order and what you select at checkout. First Class Shipping generally takes 3-7 business days within the US. Priority Shipping generally takes 2-5 business days within the US. USPS does not guarantee their shipping times and I have no control over how quickly your order gets to you once it is passed on to them.

Q: I REALLY LIKE THIS DESIGN, BUT CAN I HAVE IT (OR CERTAIN ELEMENTS) IN A DIFFERENT COLOR?
A: Yes, I am happy to make the designs suit your event. Most designs can have their colors changed complimentary, however, other designs are complex and time consuming to change all of the design colors and require the recolor listing. This will be specified on the listing if color changes requires an additional recolor listing.

Q: I LOVE THIS DESIGN BUT I WOULD LIKE TO CHANGE CERTAIN ELEMENTS, CAN YOU DO THIS?
A: I am happy to customize the designs to suit you. Small changes such as requesting a different font, minor color changes, or moving/changing the size of design elements can all be done. If you're looking for large changes (such as swapping out a zebra for a completely different animal that would have to be created), it is best to contact the shop first to ensure that this can be done within your time frame. Additional charges may apply.

Q: DO YOU SHIP INTERNATIONALLY?
A: At this time, Lunita Paperie only ships to the US and Canada and I highly recommend purchasing items for events well ahead of time as international shipping is unpredictable. Lunita Paperie ships via United States Postal Service and offer either First Class Shipping ( 2 -8 weeks) or Priority Shipping ( 1 -5 weeks). Unfortunately, the shop has no control over the shipping speed once it has been mailed out-- sometimes it gets through customs quickly and other times it gets hung up so I always recommend purchasing items a month or two in advanced of when you actually need them.

Q: CAN THE TEXT BE CHANGED FROM ENGLISH TO A DIFFERENT LANGUAGE?
A: Absolutely! I am happy to change our cards to the language of your preference. You will need to provide all of the translations so that we can swap out any design text as well as your event information. Keep in mind, that not all fonts support all languages and their characters so a different font may need to be used if the font does not support the characters needed. If the language you are using does not use the roman alphabet, please contact us as you may have to submit an image of your text to transpose on to the card.

Q: I LOVE THIS DESIGN BUT I WOULD LIKE TO USE IT FOR A DIFFERENT TYPE OF EVENT, IS THIS POSSIBLE?
A: Absolutely! I am happy to adjust any themed card to your event type. For example, if you like a diaper card that was originally designed as a baby shower invitation but would like to use it for a baby Birthday, I am happy to change the design to suit your event.

Q: DO YOU OFFER ENVELOPE PRINTING?
A: Unfortunately, this is not a service we currently offer.

Q: WHAT IS YOUR RETURN POLICY?
A: If there is any problem with your order, please contact the shop and I will do everything we can to resolve the issue. If there was an error made on my behalf, I will replace or refund all costs of the order. I do not offer returns for custom or personalized orders, digital downloads, or items on sale or discounted. For your order to qualify for a return it must not be personalized or customized, item(s) must be unused and undamaged in it’s original wrapping, the buyer must contact Lunita Paperie for a refund/exchange within 14 days, item(s) must be mailed back within 21 days, buyers are responsible for return shipping costs, if the item is not returned in its original condition, the buyer is responsible for any loss in value, original shipping costs will not be refunded.

Q: MY ITEM(S) WAS DAMAGED OR LOST DURING SHIPPING, WHAT DO I DO?
A: Please contact Lunita Paperie right away and I will work with you to resolve the issue. Likely, an insurance claim will have to be filed. If your items are damaged, you will need to take photos of the damaged items along with a picture of the shipping label-- so please don't throw anything away! Once all of the insurance information has been gathered, you will have the option to either have your item(s) replaced or your order refunded.